Here is a list of our most frequently asked questions.
What is your Money Direct access code for payments?
Pinnac
What is your TIAS Smart Money access code for payments?
Pinna
What are the best things to see in WA?
Take a look at our 'Top 20 Places to Visit' in Western Australia page which details our recommended things to see.
Are there toilets on the coaches?
Yes, all our vehicles have on board rest rooms consisting of flush toilet, wash basin, bin and mirror. Australian Pinnacle Tours own and operate the only full 5 star fleet in Western Australia. Our vehicles are superb having been especially designed over 22 years to cater for the long distances required to travel around WA.
How many people on vehicles?
Our 4WD's seat 23 or 27 passengers. Our coaches come in 2 sizes, 34 seaters or 44 seaters. However for most of the time vehicles will not be full.
Do you cater for vegetarians?
Yes, for quality control we actually have our own 24 hour kitchen so for day tours we can cater for really particular food needs. We even prepare Halal food and Asian style menus as required. For extended tours, as we may be travelling to remote places and small country towns, food supplies and choice may be limited we need to plan ahead to buy provisions and liaise with our accommodation venues to cater for you accordingly.
What's the age group of passengers?
Our age group is truly mixed. Our clientele are active and discerning and wish to experience the natural attractions of Western Australia without roughing it. The bulk of clientele fall into the 30-60 age group.
What day do the tours operate?
Day tours usually depart a few times a week - some depart every day. Extended tours - tours longer than 1 day depart once or twice a week. You can check each tours departure in our tour list or email us.
What does the lunch consist of?
Usually fresh chicken, hams, green salad, potato or pasta salad, coleslaw, bread rolls, fresh fruit and fruit drinks. Special dietary requirements can be met, simply liaise with us at time of booking.
What temperature will it be?
Always pack for cool and warm weather. Australia has a moderate climate, summer days are usually 25-30 degrees Celsius per day with evenings dropping to 15-20 degrees Celsius. Winter temperatures average 10-20 degrees in the day and 0-10 degrees Celsius at night. We do not experience snow in Western Australia, but because of its size we do experience varied climatic zones including tropical temperatures and humidity in the north of the state. Refer to the next two points for further information.
Where can I store my car or caravan in Broome whilst I go on tour?
Keshi Storage & Containers at 11 Haynes St, Broome 6725 (08) 9193 5343. Rates for storing vehicles / caravan are approximately $20 per week. Your decision on final pick up location can be left as late as the day before, we suggest you book your pick up as at the hotel you will be staying at the night before the tour and change it if required by calling the day before on our 24 hour reservations line (08) 9192 8080.
Is your website secure for credit card payments?
E-mailing your details is totally secure. Our website uses a 128/256 bit SSL certificate that encrypts all the data that is being processed through our forms, making your precious information 'unhackable'. In addition, all payments are processed by eWAY, the leading payment gateway provider in Australia.
Travel Insurance - can Pinnacle Tours arrange travel insurance?
As we are licensed travel agent we can arrange travel insurance in some circumstances:
For people already in Australia - yes, we can arrange a policy for you, approximate costs are $30AUD per person depending on what cover you want. Ask one of our consultants when you book.
For people not already in Australia coming from overseas - Due to very strict travel insurance laws in Australia, we would be unable to offer any insurance prior to your arrival in Australia. You have two options:
To visit a travel agent in your home country before you leave and take out insurance, this way you are fully covered from the time you pay for your tours so if you have an illness or death in the family or something similar prior to leaving then you are covered for any cancellation fees.
To visit our office upon arrival in to Perth and then our consultants in Perth can assist you with purchasing some insurance. This is perhaps not the preferred option as you will not be covered until you arrive which means any problems before you leave are not covered.
Do you have special children and concession rates?
